Large, comfortable room. Friendly staff but slow check-in process.

The hotel is conveniently located for visiting the nearby botanical gardens and Olympic Park. I appreciated the spacious and clean room, which was well air-conditioned. However, the restaurant service was disappointing, taking ages to get our orders and the food was average at best. Also, the hallway and rooms had a musty smell that was hard to ignore.

Great water pressure in the shower.

My stay was riddled with frustrating experiences. I was unaware that housekeeping needed to be booked in advance, leading to two days without any cleaning or garbage removal. The staff was unhelpful when I requested basic amenities like towels and ice, leaving me feeling completely neglected during my stay.

I truly enjoyed the beautiful lobby and warm, welcoming atmosphere of Hotel Universel Montreal. The hotel was easily accessible, with elevators and ramps that made moving around convenient for seniors like myself. This made my stay very pleasant.

Improve the noise insulation for a quieter experience.

Can just recommend for a weekend adventure

Cozy room, convenient location, with amenities like a heated indoor pool and free parking that made our stay enjoyable and stress-free. It’s just a 10-minute stroll to the nearest subway station for easy access around the city.

Totally satisfied.

Loved the location! So close to the botanical garden 🌺. However, the room was a bit musty, and the lighting was poor. Felt a little cramped at times.

I enjoyed my stay here more than my last trip to montreal. The location is fantastic, just a short walk from the biodome and botanical gardens. The room was spacious and quiet, which allowed for a relaxing time.

the wifi connection was unreliable.

I really enjoyed my stay here! The indoor pool was perfect for a relaxing evening, and I loved unwinding in the sauna after a long day of exploring. Just a heads up, the bathroom was a bit on the small side, but it didn’t ruin the great experience we had overall! 🏊‍♂️

My stay at Universel was quite enjoyable. The hotel's location near the Biodome and Botanical Gardens offered easy access to wonderful attractions. The indoor pool provided great relaxation, though I noted a bit of noise from nearby areas.

Recommend it for families

The location was great, we were able to walk to the biodome and the kids loved the swimming pool, it was a lifesaver for keeping them entertained! Also, the hotel staff gave us a quiet room even though there were weddings and loud music that weekend, really appreciated that!

It was a bit pricey, but honestly not too bad.

But the steam room drama was a letdown! It felt like it was under maintenance forever – talk about a hot mess!

The Superior King Room offers a comfortable bed and modern bathroom amenities, making for a pleasant stay. Proximity to a large park and the Olympic Stadium enhances the experience, giving great options for outdoor activities.

Noise travels easily through the doors, with disturbances noticeable from the corridor, impacting sleep quality at night. During a late arrival, food service options were limited after 9 PM, necessitating pizza delivery instead. The restaurant onsite serves mediocre food, and choices for nearby dining are scarce aside from a convenience store next door.

good service but some room improvements needed

The service staff consistently went above and beyond to ensure a pleasant stay. The welcoming atmosphere made us feel valued as guests.

The room felt a bit dated and could benefit from some upgrades.

I had a pretty good stay at Universel. The location really stood out for me. it’s close to Olympic Park and the Biodome. The indoor and outdoor pools were fun, but they’re on the smaller side. The room was clean, and the beds were surprisingly comfortable. However, I did notice that the sounds from other guests could be quite loud, especially kids running around. The breakfast was decent, and I didn’t find it overpriced like at some places. The shower had good water pressure but did have some quirks, like the door opening oddly which was a bit awkward. Parking was convenient and free, which I appreciated. I had some small issues, like the inconsistency in restaurant hours and some trouble with the shower door that could use attention. Overall, just a few minor inconveniences didn’t completely take away from the experience.